Music on Hold

[michaelhuff]

CCM 4.1.1

I have added a new MOH to be used. To get this new file in use I go to Device Pool Configuration and change Network Hold MOH Audio Source and User Hold Audio Source to match the new stream.

I then have to reset all of my phones for this change to take place.

Is there a better way to do this? What I'm looking for is, is there a way to change the MOH source without having to reset all the end devices.

TIA.

[a-vazquez]

Here is the procedure for changing the MoH sourc directory.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080541c58.shtml

[mkline314]

A. Checks for MOH on the line settings

B. Checks for MOH on the phone settings

C. Checks for MOH on the device pool settings

D. Checks for MOH on the global service parameters page.

If you set MOH at the firs three levels, you would need to reset the devices, but if you set the Default Network Hold MOH Audio Source ID & Default User Hold MOH Audio Source ID on the global service parameters only and then restart the Cisco IP Voice Media Streaming App you would not need to reset all the devices.

By doing this, phones that have MoH set to none on their phone, line and pool settings will just look for the settings under Service Parameters.