Hi, I would like change the defaul music on hold of my Call Manager version 4.3, and I have a wav file and I would like to use it like music on hold. In which directory of my Call Manager, I must copy this file and which is the procedure for specific the use of this file than music on hold in the Call Manager???
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...