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New Member

Music-On-Hold

Dear Folks,

I a have centralized Callmangers Solution.My remote sites are using local gateway for local calls using Analog PSTN interfaces.But Mobile and Long distance are using HQ PRI for making Calls.I am using unicast Moh and its working for local calls from remote site.But When I call from remote site to a long distance/mobile using HQ Pri ,I am getting tone on hold.

I have checked Region,MRG,MRGL and all are correct.

Could you please help me to solve this

4 REPLIES

Re: Music-On-Hold

The fact that you are receiving TOH instead MOH suggest that there is a configuration problem.

In this particular instance CUCM has failed to activate MoH and has defaulted to TOH.

Have you confirmed that calls established to these long distance or Mobiles numbers from within the same region as the HQ PRI can receive MoH and not from the remote office?

Rgds

Allan

Re: Music-On-Hold

do u have enough dsp to do Xcoding!!!

Cisco Employee

Re: Music-On-Hold

have you tried enabling all the necessary codecs under the IPVMS service?

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Music-On-Hold

also make sure that your MRG, Region, and MRGL are allowed access in partition that you have at your remote sites.

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