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New Member

MWI coming on but won't go off

Last phase of a dual switch UM (Unity 4.0.2) install. Everything working well. CM (3.3) works perfectly. Definity users get MWI on indication and are able to read messages etc via phone or outlook but the light never goes off. Any ideas? (Codes are correct)

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Accepted Solutions
Cisco Employee

Re: MWI coming on but won't go off

If there is or was a resync set on the switch page, the problem could be CSCdx12829.

4 REPLIES
Cisco Employee

Re: MWI coming on but won't go off

Is Unity doing DTMF lamping with the Definity, or is it using a PBXLink?

New Member

Re: MWI coming on but won't go off

No PBXLink box, just plain analogue DTMF. Followed these instructions to the letter: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/avaydtmf/itavg3dt.htm

Cisco Employee

Re: MWI coming on but won't go off

If there is or was a resync set on the switch page, the problem could be CSCdx12829.

New Member

Re: MWI coming on but won't go off

Bingo. Changed the avaya ini file from port memory "yes" to port memory "no". Saved file and all lights went out!

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