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MWI devices for Call Centers like IPCC

We are using CM 3.3(3)sr3 and Unity 3.1(4)

We are converting our PBX ACD to IPCC. They have lamps on the ceiling that light when there is a message in the queue. Are there devices that will do this on the MWI signal from Unity?

Thanks,

Chris

1 REPLY
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Re: MWI devices for Call Centers like IPCC

There is a policy called 'Message Waiting Lamp Policy'. You have to configure this.

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