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Community Member

MWI issues Unity Connection--Call Manager--Nortel Integration

Hello,

I have recently set up Unity Connection voicemail boxes for phones on an M1:

Nortel---QSIG---Call Manager---Unity connection

Everything works fine except the MWI on the nortel sets.

Is there any specific configuration that is required on the CCM/UC to make this work?

I believe all parameters are set correctly on the M1

Thanks

Rob

3 REPLIES
Community Member

MWI issues Unity Connection--Call Manager--Nortel Integration

From the Cisco side.

Are you able to dial the message indicator and message cancellation numbers that reside on the Nortel to light up the message light on whatever extension your testing it on.

Community Member

MWI issues Unity Connection--Call Manager--Nortel Integration

I have been told that the nortel is not using MWI ON/OFF numbers. I dont really understand the nortel side of the setup.

Below is what Cisco is sending accross the QSIG trunk to the Nortel. 8680 is the extension we are trying to light.

Thanks

Nov 23 10:25:08.320 mst: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0065

CPC-GNAB-03UC01#

Nov 23 10:25:13.348 mst: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x0066

        Sending Complete

        Bearer Capability i = 0xA880

                Standard = ISO/IEC

                Transfer Capability = Unrestricted Digital

                Transfer Mode = Circuit

                Transfer Rate = Packet - not specified

        Channel ID i = 0xAC

                Exclusive, Channel 38

        Facility i = 0x9FAA06800100820100A11B0202F0D3060528F9120050300EA5090A01001204383638300A0120

        Calling Party Number i = 0x2181, N/A

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '8680'

                Plan:ISDN, Type:National

Nov 23 10:25:13.472 mst: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0x8066

        Channel ID i = 0xAC

                Exclusive, Channel 24

CPC-GNAB-03UC01#

Nov 23 10:25:13.480 mst: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x8066

        Cause i = 0x8190 - Normal call clearing

        Facility i = 0x9FAA06800100820100A4070202F0D3810101

Nov 23 10:25:13.488 mst: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0066

CPC-GNAB-03UC01#

Hall of Fame Super Red

MWI issues Unity Connection--Call Manager--Nortel Integration

Hi Rob,

We use PIMG's for our integration between CUC and Nortel so I can't give

you any great ideas here, but I thought this thread did have some some really

good detail and debugs;

http://www.tek-tips.com/viewthread.cfm?qid=1653870

Cheers!

Rob

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