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Community Member

MWI light doesn't be off after deleted from Exchange

Unity 4.0.2 and Callmanager 3.3(3)

On my phone, when the screen on the phone shows that I have a message and I listen to the message on my PC and then delete it, the message does not clear from the phone screen until I touch and button to initiate an activity, any idea?

Thanks

2 REPLIES
Community Member

Re: MWI light doesn't be off after deleted from Exchange

Is the LED ON also? Is it for your phone only? Have you tried to syncronize the MWI from Unity? I guess it is a problem in the CM. It doesnot send a message to the phone to update the screen but when you do any activity it sends a message to the phone to reflect the new phone status.

Community Member

Re: MWI light doesn't be off after deleted from Exchange

The LED went off and it is only for this phone.

As the phone associated a softphone, do you think this is why? and how to fix it

Thanks

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