MWI Light not coming on

[afeind]

I set up a school campus last week and imported the users. I changed their MWI from their extensions to X with the bulkeditor (I needed to change their extension on all of their VM numbers anyway). Their phone is not lighting up. If I go into the subscriber, click on messages, click on the box by the X extension and do nothing but save the user the light suddenly pops on. Any idea why the light doesn't work unless I do this? I do not want to go through all of my subscribers I set up to fix this? Should I stop/restart unity?

Thanks for any help.

Adam

[afuller]

Take a look at these links for troubleshooting steps:

http://www.cisco.com/warp/public/788/AVVID/cm_mwi_config_issues.html

http://www.cisco.com/warp/public/788/AVVID/Unity_MWI_Exchange.html

adam

[mmiktus]

Can you dial the MWI on / off DN from a phone, and light the lamp on the Phone you are dialing from?

If NO: check the CM or PBX Link for correct MWI extension.

Are you using an extension beginning with a ' 9 ' and also using ' 9 ' to dial out?

if Yes: Change the extension. It'll drive you nuts b/c it will work intermitantly.

[afeind]

I restarted Unity and my problems all went away. The MWI's are all working now.

Thanks for the help.

Adam