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Community Member

MWI light not lit when have messages

We have Unity version 3.1(5). The MWI light will not come on when there are messages and will stay on when therer are no messages. This happens to multiple users. Also happens to UM and VM only users. This happems multiple time in a week and have to manually stop and restart the AVMSGSTORE service.

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Cisco Employee

Re: MWI light not lit when have messages

There's a number of reasons why this may be happening - the place to start is to head to the tech tips page here:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Unity&viewall=true

Go to the section titled "Troubleshooting Message Waiting Issues (MWI)" - there are 6 or so articles there that are good starting points for what to look for.

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