Hello <br><br>site 1 unity 3.12c tapi 6.01 callmanager 3.13a servicepackb<br>site 2 unity 3.12c tapi 6.01 callmanager 3.12c<br><br>I have 2 sites running the above configuration . I recently upgraded unity on both to 3.12c. Both sites now experience intermitent problems where MWI lights get stuck on even though there are no new messages. One site, a major corporation in the uk has this problem in around 30 of 800 extensions. Rebooting clears the problem for a bit, but i need a long term solution.<br><br>please help me.<br><br>jim<br><br>
When I've seen this problem before, it was because the site had an overlapping dial plan with the MWI on/off Dn's. So like the MWI on code was 123 and they had extensions of the form 1234 and 1235, etc.... 123X.
So when Unity dials the MWI on code, CM can't resolve that uniquely yet and waits around for the interdigit delay. By that time, Unity has gotten tired of waiting for the MWI to happen and gives up thinking it failed. But the lamp does actually work eventually, and we get into the state where Unity thinks it's off but it's really on. When they check the message, Unity thinks the lamp is already off and doesn't send the off request ... etc etc.
So the point of the story is: Do you have an overlapping dial plan with the MWI on/off Dn numbers? Does that make sense or am I being too confusing?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...