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Community Member

MWI won't light Reason no suitable port

Hello,

We have a problem lighting MWIs. After we leave a message, the following error appears in the event log.

FAILED TO SET MESSAGE WAITING LAMP FOR Brad Welch, EXT 1055, SWITCH 0, CLUSTER 0, REASON NO SUITABLE PORT.

In SAWeb, the ports are enabled for lighting MWIs. On the Brad Welch subscriber page, the MWI status shows OFF even though a voicemail was just left. Dialing the MWI DN from the phones lights the lamp. TSP settings match. Any ideas what is misconfigured?

Thanks!

Unity 3.1(5)

TSP 6.02(a)

CM 3.22(c)

Exchange 5.5 on box

2 port demo mode right now, -waiting for dongle to arrive.

2 REPLIES
Cisco Employee

Re: MWI won't light Reason no suitable port

This will happen when the system has been or is in a dual-switch configuration and the switch ID that is assigned to a subscriber (hidden if the system is now single-switch) is on a switch that is different than all ports configured for MWI.

Here's a couple of things to check:

1. On the subscriber page is there a listing for a switch choice?

2. On the SA ports page, is there is a choice for a switch for a range of ports? If so, what's there?

3. If there's not a choice for a switch on the SA ports page, check the registry for the ports....

HKLM\Software\ActiveVoice\Miu\1.0\Initialization

Somewhere around in that area, there will the switches listed and the ports listed. What's listed for the switch(s) and for each port, what ID shows up for each switch?

Cisco Employee

Re: MWI won't light Reason no suitable port

Just another note:

The reason why the SA was showing the MWI is off is because that status is what Unity thinks what the light is not what the light should be. Since Unity knows that the MWI didn't work, that's why it thinks it is off.

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