Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

My Iphone is registered to cucm in the wireless lan but can't register when usin 3G internet through vpn

dear All;;

I have a problem with connecting my iphone to the work call manager 7.0 from the home when i use vpn to inter the work network and sip agent software(Acropits Softphone 3.0)

i creat phone device with adding 3ed party device its mac is my iphone mac and i add it to to be controlled from the user which already i creat it in the active directory carring the name same as the active directory(2444)

When i trfrom my company wireless network it is working fine >>take ip and register to call manager

but the problem whith connection through VPN using internet 3G from my home or any place>>it gives in the call manager "registrationm rejected"

Please if any one can help me

thanks to all

regards

Alothman

This is the logg file from iphone:

Acrobits Softphone, built on Apr 11 2010 21:19:13

applicationDidBecomeActive

BRIDGE

applicationDidBecomeActive

BRIDGE

startVoiceUnit

BRIDGE

resetVoiceUnit

VU

dispose, status=1

VU

stop, status=1

VU

dispose END, status=0

VU

initialize, status=0

VU

initialize END, status=1

VU

start, status=1

VU

start END, status=2

BRIDGE

updateFeeds

LocalAddress::get

proxy IP: 62.24.77.241

LocalAddress::getFromSocket: got 10.173.30.52

LocalAddress

returning address: 10.173.30.52

afer wakeup, the local IP is 10.173.30.52, prev=

AccountResolver:

resolving SRV record of: _sip._udp.10.21.0.3, reqId=1000

AccountResolver:

resolving SRV record of: _stun._udp.10.21.0.3, reqId=1001

AccountResolver:

Have SRV response, id=1000, success=0

AccountResolver:

resolving A record of: 10.21.0.3, reqId=1002

AccountResolver:

Have SRV response, id=1001, success=0

AccountResolver:

Have A response, id=1002, success=1

AccountResolver:

proxy IP addr is 10.21.0.3

Agent:

resolving complete

Account dump:

----

username:2444

domain:10.21.0.3

proxyServer:10.21.0.3

proxyPort:5060

stunServer:

stunPort:3478

registerVia:1

discoverGlobalIP:0

globalIP:

fullyResolved:0

codecOrder:0,8,102,3

codecOrder3G:102,3,0,8

transport:udp

listen:5060

sel:C0FF73E36BDA48E7822C72EF5A95DD80A1E65FF3

mustUnregister:0

----

USING SIPIS SERVER s-C.sipis.acrobits.cz:4998

SIPIS connected

Sipis Rq Processor

sending

SIPIS sending:

ABOUT-TO-REGISTER

Selector: C0FF73E36BDA48E7822C72EF5A95DD80A1E65FF3

Checksum: 0F100F2D7DBE5F0C99A8E220B1D4E35A50546F1F

Expires: 60

Method: tunnel

Device-Token: BLDDQKAMT1eoKPZkTVe2shpD4gFBGJYARqBH+bJBdf4=

App-Id: cz.acrobits.softphone.own

BRIDGE

ensureAudioStarted

SIPIS received:

ABOUT-TO-REGISTER-UNKNOWN

Expires: 60

Method: Tunnel

Selector: C0FF73E36BDA48E7822C72EF5A95DD80A1E65FF3

Timestamp: 1271662900

<Body/>

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

Sipis::Registrar

POST finished, retcode = 200 OK

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

Sent:

10.16.11.35[10.16.11.35]:5060 -> 10.21.0.3:5060

517

REGISTER sip:10.21.0.3 SIP/2.0

Max-Forwards: 70

From: "Ali" <sip:2444@10.21.0.3>;tag=0A2AD6A4FA33262E1217E18E0ED7006C

Contact: <sip:2444@10.16.11.35:5060;rinstance=DA6F633399B9CFDDE1F9>

Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE

Supported: replaces

User-Agent: Acrobits Softphone version 3.2.1 (iPhone)

To: <sip:2444@10.21.0.3>

Call-ID: 36175BB3680D5058B1198312DC4A246AF9E4523E

Expires: 600

CSeq: 1 REGISTER

Via: SIP/2.0/UDP 10.16.11.35:5060;branch=z9hG4bK2rbGQtvXKTH3hprJ;rport

Content-Length: 0

3 REPLIES

Re: My Iphone is registered to cucm in the wireless lan but can'

For starters, the MAC address you enter when you configured a 3rd-party device (such as your iPhone Acrobits client) is completely insignificant.  For all intents and purposes, you can enter any valid 12-digit string and the CUCM will accept it.  The registration is based on the user authentication for the device (which you correctly configured as the extension of the phone).  So, with that said - I've found it's fairly rare that companies have caught up with the capabilities of mobile devices as far as policies for allowing communication thru the DMZ/VPN/etc.  My first inclination is that the SIP communication is being blocked (even though you are on the VPN).  Your client working on the company's wireless LAN does not equate the same protocol freedom via VPN.  The first thing I would do is talk to someone within the network space that would be able to help you determine what is/is not being allowed via the firewall OR even to/from CUCM when you come across VPN.

Hailey

Please rate helpful posts!

New Member

Re: My Iphone is registered to cucm in the wireless lan but can'

Thanks a lot for information and help;

but a very important note I forget to mention it that is the connection sometime become successful and i can make  calls and receive and most of the time failed to register

even though I checked already with security team they say nothing is blocked on the vpn or firewall

thanks&regards

Re: My Iphone is registered to cucm in the wireless lan but can'

You are most likely using a UDP profile for SIP communications (seen on 5060 in your logs).  It is highly likely that you may simply be getting timeouts which result in failed registration.  You could try a TCP profile and see if it makes a difference (I don't expect a miracle here).  The latency on a 3G link is fairly high.

Hailey

Please rate helpful posts!

775
Views
0
Helpful
3
Replies
CreatePlease to create content