Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Mystery Voice Message

CCM 3.09, Unity 2.46 Build 102 TSP 1.0.0.28.<br><br>I thought I seen it all.... Random subscribers are getting voice messages from the main receptionist (8000). The receptionist is not forwarding messages, they are just appearing in individuals voice mail boxes. The odd thing that is when users check their messages and play them they hear a conversation (Barely) in the background. You can't make out what the individual is saying. The message always make reference to coming from the main receptionist (8000).<br><br><br><br>

1 REPLY
Anonymous
N/A

Re: Mystery Voice Message

Could this have anything at all to do with the way the receptionist attempts transfers to people's extensions? Maybe she's be trying to send people directly into voicemail, but when she drops off, the caller thinks he's still on hold so he just continues his background conversation? Or maybe she waits until the call goes to voicemail before she releases? Do the affected subscribers have default (system) greetings, or very short greetings? Can you have the receptionist help you with a few test calls by simulating some of the normal daily call traffic? It could be a training issue or simple human error.

If that doesn't help, try to find a pattern to what seems random:
Is x8000 a subscriber?
Is there a security code on this mailbox?
Does x8000 own any call handlers?
Could the 'random' subscribers belong to a particular distribution list?
Do you have an x800, or any toll-free 800 numbers that might be getting involved somehow?
In Outlook, what is the title of the 'random' message? Does it show up blank, with FW:, RE:, or any other special characteristics?
In Outlook, do the messages by any chance show up in x8000's Sent Items folder?
Do any of the affected subscribers (or x8000) have pager notification / message delivery set up?
Notice any pattern to the timestamps of the 'random' messages that might be a clue?

Good Luck,
Scott Morgan
Cisco Systems TAC

I bet ya a nickel that music on hold would solve this problem too. :)

89
Views
0
Helpful
1
Replies