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Need hel attendant console- missing leading zero

I have a customer wher we did an upgrade from 4.1(3) to CUCM 7.1(2), we installed the AC plugin from the CUCM, and the AC is working but now the cutomer complains that they can't dial back from the AC because they are missing the leading zeros from the incomming calling numbers, on the phone the numbers are displayed with the zeros, what can be doen to have the leading zeros on the  AC

Thanks

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