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Need Help: Callmanager CSSP ordering

There are so manay part in Share support

If i buy only CSSP for MCS box, i can not open TAC case Callmanager software relate issue. ?

If I buy "CON-SECD-L57825H2: which inclued both sw and Hw... I can open TAC case both SW and HW issue ?

What part i need to order if i need to eligible for major upgrade. ?

Appreciated your response.

Thank a lot

Natta

1 REPLY
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Re: Need Help: Callmanager CSSP ordering

Hi Natta, if you buy CSSP for MCS box you have to buy SAS for the SW. Anyway, Cisco has announced the EOL/EOS of CSSP and SAS and in a few months you'll have only the choice of buying the CON-SECD code:

http://www.cisco.com/en/US/products/svcs/ps2961/ps2664/Services_Bulletins_List.html

You can find the description of the different services at:

http://www.cisco.com/en/US/products/svcs/ps2961/ps2664/serv_datasheets_list.html

So, with this service (SECD), you're going to have a HW and SW support (for SW only minor upgrades).

And finally, if you need to access to major uprade for software, you can use the software subscription:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_announcement0900aecd8049ad50.html

Regards.

P.D.: Don't forget to rate the post if you think this information is helpful for you.

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