With Unity CH, you may use supervised transfer with hold options. You can hold calls while doing a supervised transferring from Unity, but I dont think you can change the hold wave file to say"all reps are bus ynow, we will be with you shortly", unless you edit the system wave file that Unity uses. And you can hold the caller, only if the extension you are trying to transfer to is busy.
I think your best option is to use the standard IPCC software (5 seats) that come with your callmanager and configure a basic queue.
IPCC has license enforcement, which means every agent who receives a call from the queue or who is logged into the queue, costs you one seat license. A supervisor will cost you one seat. Same is the case with an agent. So if you have 6 phones, 6 people receiving calls (agents), you will need 6 licenses. For the past few years, Cisco has been shipping free with Callmanager, a 5 seat IPCC Express standard software. You can run it either coresident on the callmanager, or on a separate server. With Standard IPCC you cannot do recording, ASR/TTS, database support etc. You can do basic queueing, which is more than enough to fullfil your requirements.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...