03-21-2004 11:02 PM - edited 03-13-2019 04:22 AM
Hi,
We're running CCM 3.3 on a relatively new install and the conference feature is yet to work. We do hear Music on Hold but as soon as the soft key for conference is pressed a second time, all three IP phones are disconnected.
Any obvious clues on why this might not work? Or any ideas on how to troubleshoot?
Thank you,
Erik
03-22-2004 12:16 AM
Open CCMAdmin, Service, Media Resource page.
Open your Media Resource Group List (MRGL). Do you have any configured - do they have any entries for Media Resource Group (MRG)?
Do your MRGs have any entries for CFB_servername?
Do your phones have the same Device Pool? (to narrow down the issue)
Do you have different codecs? (though I think you would hear fast busy instead of being dropped)
Adding a Software Conference Device
H. M.
03-22-2004 10:54 PM
We have the following configuration:
MRGL_Test [includes MRG_Test]
MRG_Test [includes CFB_server]
CFB_server [device pool = default]
IP Phone [device pool = default & MRGL = MRGL_Test]
I also confirmed the codecs are all G711.
Thanks for the reply,
Erik
03-22-2004 05:10 AM
Hi,
Definitely check the CFB is there and in an MRGL/MRG, but if your phones are using G.729, and you try to use the software CFB, the calls DO just get dropped. The CCM CFB is G.711 only.
Cheers.
Bill.
03-23-2004 06:04 AM
Erik,
Assuming you have a CFB resource in MRG/MRGL, you can try resetting it to see if it makes a difference. I have seen some of them hang before.
Tony.
03-25-2004 05:46 PM
Thanks everyone - problem solved!
We reset the conf bridge, MRG and MRGL. It all started working.
Regards,
Erik
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