I am new to CTI. I am doing a feasibility study to integrate our Contact Centers with our existing Peoplesoft CRM product so that Agents can take calls through Peoplesoft. I believe that we need a CTI middleware, CTI Server and a Adapter/Connector to integrate the Telephony/PBX with Peoplesoft CRM.
Does Cisco provide any CTI middleware/CTI Server product to achieve my goal. Can someone also provide me an approximate cost for the same. I am planning to start integrating a small Call center of 30 agents with Peoplesoft CRM. Based on the Implementation feedback I can think about integrating other Call centers.
I would be grateful if someone can provide me with the necessary information
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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