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Need Information about CTI Integration

Hi,

I am new to CTI. I am doing a feasibility study to  integrate our Contact  Centers with our existing Peoplesoft CRM product  so that Agents can take calls through Peoplesoft. I believe that we   need a CTI middleware, CTI Server and a Adapter/Connector to integrate   the Telephony/PBX with Peoplesoft CRM.

Does Cisco provide any CTI middleware/CTI Server product to  achieve my  goal. Can someone also provide me an approximate cost for  the same. I am  planning to start integrating a small Call center of 30  agents with  Peoplesoft CRM. Based on the Implementation feedback I can  think about  integrating other Call centers.

I would be grateful if someone can provide me with the necessary information

Thanks

Kannan

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Need Information about CTI Integration

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