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Community Member

need more info from CSQsSummary

I'm getting data from CSQsSummary table in db_cra db, but it's missing one value that I need: current longest wait time. It shows longest wait time for the day, but not current longest.

I think I can somehow get it from contactQueueDetail and contactCallDetail, but I'm just not sure how to link those 2 together.

Also, how can I get a list of all call details currently in wait queue?

Thanks.

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Re: need more info from CSQsSummary

Community Member

Re: need more info from CSQsSummary

Thank, but that link is for historical reports. I'm looking at real time data. Specifically I need current call info from the waiting queue.

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