Here we are using IPCC 7.1 enterprise edition & CEM 5.0. I need to edit the auto response of the CEM which it generates when a customer sends a mail to the customer service. In each auto response mail, with the auto response template it includes following 2 lines.
"Please include the following line in all replies.
Tracking number: ******_******* "
I need to remove the first line.I need help to do so....
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...