10-01-2009 01:59 PM - edited 03-15-2019 05:10 AM
I am little bit confused with this topic. I need a report which displays all the calls made by users on daily basis. When I see in the discussion forums, people are talking about CAR tools but I am not sure if it can be used in CUCM 7 or not. When I go to the CU Servicability->tools menu, I can see only CDR Management. When I checked in the CUCM Administration --> Application-->Plug ins it does not show any thing like that in the list. I really need somebody's help to figure out how can I generate the call history report.
Thanks a lot in advance...
Arjun
10-01-2009 02:08 PM
CAR is in all version, you can refer to the documentation online
Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.1(2)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin.html
HTH
java
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10-01-2009 02:18 PM
Thanks for the prompt response. Can you briefly explain the process on how to set it up if you don't mind...!
Thanks again
10-02-2009 05:54 AM
The instructions are basically the same as for setting it up for any version
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2
HTH
java
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10-02-2009 08:05 AM
I found that the service was already installed and running. I assigned myself as a member of CAR admin group. When I try to logon to the CAR webpage, I get the following error message:
The requested resource
(/car/j_security_check) is not available.
Is there any security seetings that I need to make changes?
10-02-2009 11:21 AM
Just to make sure, you're using the link under serviceability right???
If yes, take a look at this bugs:
CSCsm21561
CAR url needs to be changed in ccmservice page
CSCsm34607
Getting error when Loging into CAR
HTH
java
if this helps, please rate
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