needed help to find call history report in CUCM 7...

[kcarjun2002]

I am little bit confused with this topic. I need a report which displays all the calls made by users on daily basis. When I see in the discussion forums, people are talking about CAR tools but I am not sure if it can be used in CUCM 7 or not. When I go to the CU Servicability->tools menu, I can see only CDR Management. When I checked in the CUCM Administration --> Application-->Plug ins it does not show any thing like that in the list. I really need somebody's help to figure out how can I generate the call history report.

Thanks a lot in advance...

Arjun

[Jaime Valencia]

CAR is in all version, you can refer to the documentation online

Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdradmin.html

HTH

java

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[kcarjun2002]

Thanks for the prompt response. Can you briefly explain the process on how to set it up if you don't mind...!

Thanks again

[Jaime Valencia]

The instructions are basically the same as for setting it up for any version

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2

HTH

java

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[kcarjun2002]

I found that the service was already installed and running. I assigned myself as a member of CAR admin group. When I try to logon to the CAR webpage, I get the following error message:

The requested resource

(/car/j_security_check) is not available.

Is there any security seetings that I need to make changes?

[Jaime Valencia]

Just to make sure, you're using the link under serviceability right???

If yes, take a look at this bugs:

CSCsm21561

CAR url needs to be changed in ccmservice page

CSCsm34607

Getting error when Loging into CAR

HTH

java

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