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New Member

New users in AD are not showing up in Global Directory.

After AD Integration, new users are being added to AD and are not showing

in Global Directory.

Has anyone else seen this?

Scott

2 REPLIES
New Member

Re: New users in AD are not showing up in Global Directory.

This happens because email is not a mandatory user attribute in Active Directory. But, from the Call Manager perspective, this is a required attribute. Without this field being populated, users will not show up in the Directory or Admin pages.

Follow these steps to populate the email field:

From a Domain Controller, open Active Directory Users and Computers: Start -> Programs -> Administrative Tools -> Active Directory Users and Computers. Select the user, Right-click and choose 'Properties'.

The user properties will then be displayed. Under the General tab, check to make sure the E-mail field is populated.

-Amisha

Cisco Systems

New Member

Re: New users in AD are not showing up in Global Directory.

They did have an email address.

But they didn't have a Last Name value.

We entered in Last Name information and it started working.

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