Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

New users unable to reach voicemail

I just installed unity 2.46 on Call manager 3.01. Before I did that, I added all users from Uone onto the new unity system and that works fine, their voicemail picks up when someone calls them after 4 rings. The problem is that after I connected to the new system, none of the new users (including my test user) is able to use their voicemail. They can get to the inital logon in voicemail and set it up, but when someone calls them, it keeps ringing and never goes to the Voicemail system.<br><br>


Re: New users unable to reach voicemail

Did you ever setup a Call Forward No Answer (CFNA) destination and Call Forward Busy destination (CFB) on the IP phones? You will need to do that for the phones to forward to voicemail.


Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems


Re: New users unable to reach voicemail

I feel rather silly now that I checked that option. you were right and thank you very much. BTW, I only have 1 full day experience with this system and no formal training. One more question though. When you add a new user, is there a way for UNITY to change those numbers on the call manager extension (or phone)?

CreatePlease to create content