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New Member

Newby Help- Phone System

Would appreciate feedback. We're considering a VoIP solution with particular consideration for remote employees. We're looking for something that will act as our total phone system - primary PBX - or VoIP alternative that will work effectively and save us money. We're a small company but we have employees spread across North America - several US states and Canada. My question: Is VoIP worth our while to explore as a complete solution or is the technology still in need of developing so that a small business should not rely upon it completely? Is there a canned solution that we can rely upon and not need to spend a lot of time managing during our work week?

Thank you for any feedback.

3 REPLIES
New Member

Re: Newby Help- Phone System

Here are some features that we'd like to have:

1)Good voice quality, adequately deal with packet issues and other VoIP problems

2)Some kind of failure recovery solutions - like for example if the IP network goes down, the phones still rings and calls don't get shut down in mid-call (even if the other features don't work). I've seen analog fallbacks such as on the Altigen VoIP system, which makes sense.

3)Remote employees on an extentions

4)Group ques (like sales, services, accounting)

5)Group Dial-In Conference Calling

6)Auto attendant(s) - like when you first dial a number there is an automated system that gives the caller options like "Dial 1 for Sales"; "2 for Technical Support"; ... "0 for the operator"... etc...

7)voice mail

8)call forwarding - forward call to an extension

call forwarding - forward call to a phone #8)

New Member

Re: Newby Help- Phone System

to my knoweledge most these things are possible with the Cisco AVVID soloution, obviously you will need to research the documentation and get a Cisco pre sales engineer to discuss the benifets to your company in implementing callmanager.We run callmanager in two different states with approx 500 phones and have done so for approx 18 months and find the benifet of new services with each release of the software.web attendant, Ivr,publisher,subscriber,unity voicemail,intercluster trunks for VoiP over frame,etc,etc.

New Member

Re: Newby Help- Phone System

thanks for the reply. 500 phones is at a whole different level from where we are at. We'd be looking at more like 10-15. In your opinion would you say that this product would be out of scale for us in terms of price, cost of ownership and management needs?

regards

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