newly added agents are not entering ready state when a call is received
I have CRA 3.0(3) installed. I have created a route point and newly created agents and associated them with this route point. But when i open desktop agent and login, once a call is received agent can't go to ready state.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.