Re: No audio in SoftPhone

dave.king · ‎01-29-2003

Folks,

I can't seem to get audio working in softphone. I've verified my configuration and ensured that addresses, etc. are correct. I notice one problem, and wonder if it's significant ...

I can ping my router, 10.100.1.1, my CCM 10.100.1.2, but not any phones 10.100.100.x. I can ping the phones from the CCM or the router, but not from a workstation on a different VLAN, or from a VPN client. Is there a firewall built into CCM preventing the pings, and could this be what causing my audio problems?

dave.king · ‎01-29-2003

UPDATE: I can send audio from softphone, but I can't get incoming audio. If I call someone through softphone, they can hear me but I can't hear them.

cairns-a · ‎01-29-2003

You may want to look at the audio set up of the softphone. On the softphone, go to Settings>Audio>Network Audio Settings. Then do specify address and put the IP address of the PC/laptop you are using. I had the same audio issue when using the VPN and softphone.

Trae

dave.king · ‎01-30-2003

Hi Trae. I've done that actually - I'm running over a VPN connection, and using the GETIP.ASP file to ensure that I'm getting the correct address.

rlbrumm · ‎01-30-2003

Just got an email back from TAC (Paul - the guy who wrote the

troubleshooting book) and installing the getip.asp on CallManager is not

supported. This is because it is a web page and you would have to

modify IIS to get it to publish the page - which can affect lots of

other things.

He said you have two options:

There recommended option is to install the SoftPhone Web installer on a

web server where you can tell you users to install from. This will

automatically publish the getip.asp. Instructions are in a doc included

with the softphone download.

You can also see if you have a web server where you can just publish the

getip.asp. Obviously this will require the server administrator to

configure the web server to do this.

dave.king · ‎02-05-2003

The getip seems to be functioning ok. On ALL my softphone installs (local LAN and VPN) I can send audio via mic, but I can't hear anything coming in.

msolak · ‎02-05-2003

Hi,

hope this helps:

regards

mehmet

http://www.cisco.com/warp/customer/788/AVVID/fix_1way_voice.html

dave.king · ‎02-05-2003

That's got it!!! My DCHP scope had the router set to my CCM. When I changed it to my actual router, worked fine. Thanks!!!