I have a question, Our customer is running Unity 3.1 Build 3.1(5) When connected to Unity I show a connection on the phone with no audio from the attendent. I checked port status and notice my connection. The features on my phone work normal with no problems. I'm able to leave a message also. Any suggestions would be appreciated. Thanks!
This is most likely a routing issue of some sort. The voice is transported using RTP/UDP. Since it is not connect oriented it is possible to have one-way voice. Do you have a router between the phone and Unity? Do all phones have the problem? Can you ping the phone from Unity?
A sniffer trace is your best tool to get to the root of these types of issues.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...