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no MOH to PSTN callers

i configured moh to stream from flash on my ios gateway and it works fine ip phone to ip phone but pstn callers get total silence. this office has a PRI connected directly to the gateway. i also have this issue on a gateway with out a PRI.

i have a call manager configed as MOH source - i have many other offices working fine.

i followed the Cisco PDF for MOH.

here are some commands related to MOH.

interface Loopback1

ip address

ccm-manager music-on-hold


max-conferences 2 gain -6

ip source-address port 2000

max-ephones 48

max-dn 48

default-destination 7601

access-code fxo 9

moh TheSong_ULAW.wav

multicast moh port 16384 route


  • Other Collaboration Voice and Video Subjects

Re: no MOH to PSTN callers

MOH server should be setup in a region which does G711 only with the region setup for this remote office. That includes both the gateway and IP phones at the remote office.

Can you paste output of debug ccm-manager music-on-hold ? Also mention the IOS version.

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