Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

No more hardphones, just softphones

Dear All

I like 2 know if any body has install Cisco softphone in a call centre with about 50 + agents, and if so what type of ADC or Call Centre software did u uses 2 manage it? Also has any body played with Cisco IP ICD product?

Thanks Rif

New Member

Re: No more hardphones, just softphones

Am in the process of designing a few! The high-end would be Cisco IPCC but there are some low-end offerings from AVVID partners. I'll send you a email.

New Member

Re: No more hardphones, just softphones

Have u used Cisco IP ICD? and what problems or recommendation would u have for installing a SoftPhones only phone system?


Cisco Employee

Re: No more hardphones, just softphones

I have implemented Cisco IP ICD for a production call center environment, and it worked very well in that installation. However I have not been involved as an administrator in other call center installations, so I had little to compare it to.

Note that agents using the Cisco IP SoftPhone as their phone works fine, with a couple caveats... don't have shared line appearances with hardware phones, the agent's SoftPhone ICD extension line must be onhook to go into Available state, etc.


Re: No more hardphones, just softphones

Hi Rif,

You might want to contact Infostream (web:, phone: (800) 304-1160) for assistance in setting up a softphone environment. They are very experienced in networking issues, and have experience in an all-softphone environment as well.


CreatePlease login to create content