I like 2 know if any body has install Cisco softphone in a call centre with about 50 + agents, and if so what type of ADC or Call Centre software did u uses 2 manage it? Also has any body played with Cisco IP ICD product?
I have implemented Cisco IP ICD for a production call center environment, and it worked very well in that installation. However I have not been involved as an administrator in other call center installations, so I had little to compare it to.
Note that agents using the Cisco IP SoftPhone as their phone works fine, with a couple caveats... don't have shared line appearances with hardware phones, the agent's SoftPhone ICD extension line must be onhook to go into Available state, etc.
You might want to contact Infostream (web: www.infostream.ca, phone: (800) 304-1160) for assistance in setting up a softphone environment. They are very experienced in networking issues, and have experience in an all-softphone environment as well.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...