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Community Member

No music on hold for certain users

For some reason we have some users that don't get music on hold. The only thing I can see is that these users are in a different Device Pool and calling search space. Has anyone seen this before? We are running UCM 6.1

3 REPLIES
Cisco Employee

Re: No music on hold for certain users

if a user does not have access to the MOH server which is defined in the MRGL (defined on device or device pool) they don't get MOH.

compare MRGL from working and non-working users

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: No music on hold for certain users

check in phones also the music source is correct,..

Community Member

Re: No music on hold for certain users

Check to make sure the audio MOH files are on all of the MOH servers

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