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New Member

No outbound caller id

I'm running CCM 3.3.2 with a pri trunk coming in on a 6608 blade in a 6509. On outbound calls the callers phone number shows up on the called party phone but not the caller id name. I've had the telco check and I'm not passing a caller id. Which at this point the telco should send what's in their database for the DID, but it's sending UNKNOWN. Any ideas on how to pass caller id. I also tried inputting a Caller ID under system parameters "Unknown Caller ID" and that didn't work.

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5 REPLIES
Blue

Re: No outbound caller id

First off you will need make sure your switch type is set to NI2. Secondly, you will need atleast CallManger 3.3(3). Lastly, you will need to check the box under the CallManager PRI setup "Send Calling Name in Facility IE". That will take care of sending the outbound caller name in the facility ie bit.

New Member

Re: No outbound caller id

I have a similar situation...3725 with a VWIC-2MFT-T1...PRI...MGCP. Outbound caller ID is number only...no name delivered. CCM 3.3.3

Any ideas? Can WE control the sent NAME information? I know I can change the number info that we deliver, but I'm not sure about the NAME information.

New Member

Re: No outbound caller id

I solved the problem by changing some of the gateway settings.

1. Set Calling Party IE Number Type = National

2. Set Calling Numbering Plan = ISDN

Evidently some switches in the CO need this information in order to pass caller id information.

New Member

Re: No outbound caller id

Make sure your numbering type and plan are set correctly on the gateway configuration page in CallManager. They should be set to ISDN and North America for the US.

New Member

Re: No outbound caller id

Hello ,

i have few question ,

1. U said caller phone no shows on the Called Party but not the Caller ID name. R u trying to send to NAME info. to the PSTN network user?

Thanx

Anand

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