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New Member

No ring indication on second line

It has been my experience in the past, on Call Manager, that when a call rolls from 1st line to 2nd, becuase the first line is off hook, the user gets a ring indications a beep, in their ear on the headset. I have Call Manaer 3.2.2CspB and there is no ring indication on the phone. Can anyone help?

Thanks,

Chris

2 REPLIES
Cisco Employee

Re: No ring indication on second line

Sounds like call-waiting isn't working. Make sure that you have CallWaiting enabled on the CallManager (Goto Service --> Service Parameters --> Select Server --> Choose Cisco CallManager service --> set CallWaitingEnable to TRUE). Also, make sure that individual phone directory numbers have CallWaiting field set to "Default" or "On".

Thanks,

Jordy

New Member

Re: No ring indication on second line

Actually the customer doesn't want Call Waiting enabled. They have both lines on the phone shared. So when Phone A line 1 is off hook, the Call Forward Busy is set to go to line 2 on Phone A and B. Phone A should here a tone on the handset, and Phone B should ring. All that happens right now is Phone B rings.. No tone on Phone A at all.

Chris

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