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Nortel Symposium and ICM - Data synchronisation

We have a problem with our ICM system and it's integration with our Nortel Symposium system. The two systems require the agent/skill group data to be kept in sync. Does anyone have any suggestions on how to manage this (automatically would be preferable).

Thanks in advance.

Mark Mallalue

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Re: Nortel Symposium and ICM - Data synchronisation

New Member

Re: Nortel Symposium and ICM - Data synchronisation

no automatic way to do this .do you use collabration

New Member

Re: Nortel Symposium and ICM - Data synchronisation

The telcom New Zealand team wrote a utility that does this .

contact david.raynor@telecom.co.nz

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