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Not able to Refresh MWI Status

gshrivastava
Level 1
Level 1

‎11-22-2011 08:40 PM - edited ‎03-13-2019 07:37 PM

Hi,

I am using Unity 7.0(2). I am not able to Refresh the MWI status in Subscriber >> Messages.

When I click on Refresh Status it take a infinite time with no result or Indicator lamp starts showing "MWI Request is pending".

Can someone please tell me what could be the possible cause?

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Rob Huffman
Hall of Fame
Hall of Fame

‎11-23-2011 07:05 AM

Hi Gaurav,

There are some good steps in this doc

http://www.cisco.com/image/gif/paws/70600/mwilightnotworking.pdf

Cheers!

Rob

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