Not Found 7914 Expansion module for 7962 IP phone

[mohdatherkhan]

Hi,

I connect my 7914 Expansion module to 7962 IP phone but i didnt find the standard 7962 template for 7914 module, I try to copy and rename the standard 7962 for 7914 phone button template under device setting as I found in one cisco document, but its not works. Can anybody tell me how can i configure the missing 7914 expansion module to 7962 IP Phone.

Thanks in advance.

[tim.giles]

What you have done is correct assuming you have added the additional lines onto the template. What seems to be the problem?

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[florian.kroessbacher]

Is there the right 7914 Load??