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Not hearing first few seconds of greeting

I am running Call Manager 3.07 and Unity 2.4.0.127 using AVCiscoTAPI. Our users are reporting that the first few seconds of a greeting are not being heard for calls coming in from the outside (internal calls are okay). For example our staff hear "....... Knaapen" instead of "May I speak to Frank Knaapen.". Is this a problem on Unity or is it on the Call Manager? Is there a hand off interval I need to increase?<br>Thanks<br>Monica<br><br>

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