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New Member

Number of rings b4 Agen goes Inactive

Is there a way to change the number of rings the system will wait prior to setting an Agent's state to Inactive and returning the call to the queue. Using the default ICD script from CRA3.0(3a) on CM 3.3(2)spC

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Number of rings b4 Agen goes Inactive

Hi,

That is quite simple. Open the script with your CRA-editor.

Right-click on the Select Resource, click properties...

Adjust the timout.

Upload the script from the /appadmin pages and reload the app.

good luck!

Sascha

2 REPLIES

Re: Number of rings b4 Agen goes Inactive

Hi,

That is quite simple. Open the script with your CRA-editor.

Right-click on the Select Resource, click properties...

Adjust the timout.

Upload the script from the /appadmin pages and reload the app.

good luck!

Sascha

New Member

Re: Number of rings b4 Agen goes Inactive

Is the timeout in seconds???

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