Re: number of rings before setting not-ready state on ICD agent
In your Select Resource step in the script, you have a Timeout value there. That is how long it will ring the phone until it considers it a RingNoAnswer. You will want to adjust that to maybe 15 seconds, however, don't forget that in CallManager you have a Forward No Answer as well. On the ICD line, I would make sure that there is nothing there so that it will ring indefinetly as far as CallManager is concerned.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...