Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

number of seconds before call transfer to Voice-Mail

Hi, i'm looking for a way to modify the number of seconds a phone ring before the call is transferred to the Voice-Mail. Call Manager 3.0(9)

  • Other Collaboration Voice and Video Subjects
3 REPLIES
New Member

Re: number of seconds before call transfer to Voice-Mail

Under Service Parameters for Cisco Callmanager you can change the value for the

forward-no-answer parameter (default 12)

Hope it helps.

New Member

Re: number of seconds before call transfer to Voice-Mail

What would really help is having this set by group and/or user. I have 100 people that want 45 seconds, I have another 100 that want 18 seconds and that other half don't know what they want.. :)

Basically nobody's happy... I guess that good.. :)

don

Cisco Employee

Re: number of seconds before call transfer to Voice-Mail

Unfort, no way to do this right now. A rigged up way is if you have multiple CMs in the cluster then you can set the parameter differently for each server and make sure that each groupo of people uses the CM with the appropriate CFNA timer. Like I said not pretty but it works.

85
Views
0
Helpful
3
Replies
This widget could not be displayed.