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New Member

Occasional garbled voicemail

Unity version 3.1(5)

In the last three or four days we have started to have about 1% of the voicemail left on Unity garbled to various degrees (sometimes unhearable - sometimes just slightly garbled).

It does this both on IP CallManager port messages and Dialogic messages. The system itself is G711 - G729 calls from remote campuses are allowded - but actually I've only heard it on G711 calls so far. It seems pretty sporadic - but since it has seemd to be getting slightly worse this week i thought I'd see if anyone knew of any possible isseus that could cause this.

Thanks for any insight! :-)

3 REPLIES
New Member

Re: Occasional garbled voicemail

I'm currently experiencing the same issue with 3.1(5). Did you have any luck fixing this problem? It is very sporadic and I can't be certain if Unity is to blame or the configuration of a gateway. I can't reproduce it, but the client sends me each message this happens to and they are very garbled. Any ideas what it might be?

Thanks,

Brad

Gold

Re: Occasional garbled voicemail

Does this only happen if the call goes through a gateway? If so, what kinda of gateway is it and what code does it run?

New Member

Re: Occasional garbled voicemail

Hm - honestly I don't know if I'm positive it hasn't happened IP Phone to IP Phone - but I suppose I won't assume it has without proof. In fairness - it has been several months since I recall hearing this...

Of course there has been a gateway code upgrade on a seperate TAC case since then...

Just for reference the gateway is a dual-PRI 3662 running 12.2.11T3 - I'll have to look at the case to see what it was before...

- Ken

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