You can set this using the Advanced Settings Tool (you can always grab the latest version off the CCO downloads page or AnswerMonkey.net). The option in there is called "Set key mappings for the message retrieval conversation".
If you need to do this old school instead, the key can be found at HKLM\Software\Active Voice\CDE\1.0\. The key name is "SoftkeyConfigFile". By default it's set to "UnityKey.INI" but can be changed to "OptConv1.INI" in the same directory.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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