Off-net releasetoswitch transfer returns to Opening Greeting after 3 rings
My customer has several Call Handlers built for after-hours emergency contacts. Call flow looks like the following:
DN=333, Emergency_CH > caller input 3 > send to attempt xfer for Tech1_CH
Tech1_CH blank alternate greeting, call transfer to 94105551212 release to switch
Unity v3.1(3), TSP 6.02, CCM 3.1(3a)spF
Callers hit the Emergency call handler and press one of the assigned digits. The call transfers off-net, however, if it is not answered in 3 rings it transfers back to the Opening Greeting. If the transferred call is answered in under 3 rings there's no problem.
What is pulling the call back to Unity? Call Viewer shows the forwarding station as the off-net phone number when the call gets pulled back. The target of the transfer is the tech's home phone.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4