Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

On-hold Call Notification - Call Manager 4.1(3)

This service adds an audible alert option as a reminder to the IP phone user that a call in waiting on hold. Is this option offer in regular Call Manager (I know it is offer in Call Manager Express).

Thank's

Sonia Condo

Systems Applications Manager

Bell Canada

2 REPLIES
Cisco Employee

Re: On-hold Call Notification - Call Manager 4.1(3)

see if this CCM service parameter helps:

Hold Type : This parameter determines whether the handset lamp winks or flashes when a call is on hold. Valid values specify True (handset lamp flashes) or False (handset lamp winks).

This is a required field.

Default: false.

It is a visual indication.

Hall of Fame Super Red

Re: On-hold Call Notification - Call Manager 4.1(3)

Hi Sonia,

The service you listed :

On-Hold Call Notification

From the CME documentation:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad7ff.html#wp2178058

This feature is not available on CCM 4.1.3,but I wish it was. This type of audible "held line" reminder is common on most TDM PBX's so hopefully it will be supported on CCM someday. I looked on the features guide for CCM 4.2 and don't see it there yet either.I'm not sure exactly what application you need this feature for but perhaps this might work:

Call Park Reversion Timer

Call Park Reversion Timer—Default specifies 60 seconds. This parameter determines the time that a call remains parked. Set this timer for each server in a cluster that has the Cisco CallManager service and call park configured. When this timer expires, the parked call returns to the device that parked the call.

From this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9c.html#wp1028066

Hope this helps!

Rob

Please remember to rate helpful posts..........

179
Views
4
Helpful
2
Replies
CreatePlease login to create content