Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

ali
New Member

One Extension with 2 problems!!!!

I have 2 very interesting problems on one of the phones:

The phone belongs to one of the admins, and she is sharing her boss's line on a 7960.

Problem 1- anyone from a different calling search space who try to call her, the phone won't ring and the calling party goes straight to her v-mail. But this will not happen if the calling party is in the same search space. The ext does not exist any where in the system but her own phone!!!!

Problem 2- The MWI keeps lighting up indicating she has a voice mail, but no voice mail exist.

Both problems could be related.

Could someone help me solve this mystery?

2 REPLIES
New Member

Re: One Extension with 2 problems!!!!

I’ve never seen that behavior. Have you checked with Cisco?

New Member

Re: One Extension with 2 problems!!!!

About the line sharing/MWI thing... does the boss have new messages?

99
Views
0
Helpful
2
Replies
CreatePlease login to create content