Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
404
Views
0
Helpful
1
Replies

One-way voice after hold/transfer of PSTN call

tracey.marshall
Level 1
Level 1

‎05-15-2002 12:58 AM - edited ‎03-12-2019 06:49 PM

After upgrading Call Manager from 3.0.11 to 3.1.3a, I have a problem whereby one-way voice is experienced by a pstn call after it is taken off hold/transfer. The ip phone gets 2-way voice and is tx'ing and rx'ing packets. The h323 gateway is running 12.2.7a. The "show call voice" output indicates that there is no rx packets at the gateway after the call has been taken off hold. Hold/transfer of internal calls works fine. I tried downgrading the ip phone load id to different versions, including the original load id used with CM 3.0.11 but still had the problem.

Labels:
0 Helpful
1 Reply 1

mimckee
Level 1
Level 1

‎05-15-2002 05:16 AM

Can you make sure that when you go to service -> service parameters for the Cisco IP voice media streaming app. Make sure the for default MOH codec you have all the codecs selected. When you are holding the call or transfering it does the PSTN user hear MOH or do they just get nothing.

Thank you,

-Mckee

0 Helpful
Customers Also Viewed These Support Documents