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Community Member

Only 2 rings before Voice Mail

We have a residence cutover happening as I am typing this. When you go through the auto-attendant on Unity, you only get two rings and then go to voice mail. When you dial the extension directly it rings four times before going to voice mail which is correct. Any ideas out there?<br><br>

2 REPLIES
Anonymous
N/A

Re: Only 2 rings before Voice Mail

What type of transfer are you using? I think supervised transfer defaults to 2 rings to prevent conflicts with 4 ring phone systems. Any problem with Release transfer type?

Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: Only 2 rings before Voice Mail

The Transfer Type of the call handler is "Release to Switch."

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