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New Member

OPC

Has anybody seen this error in the OPC process?

Target assignment for CallID 17898292 unknown (serviceNum=1001 callingIDType=70, callingDev=32797 calledDev=).

This is on a VRU PG or ACD PG (Intervoice and Meridian).

If so, what could be causing this?

1 REPLY
New Member

Re: OPC

I have seen this error. It can be related to ACD PG or VRU PG.

A line above this message in OPC logs will be helpful to find out what is going on (queuing/ call established to service 1001). You want to search call id 17898292 upward in the OPC logs.

Per my experience, it appears that service 1001 is not configured/ monitored correctly. How is service 1001 being used wrt ACD/ VRU?

My 2 cents..

Thanks, Sandeep

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