Ack...<br><br>We have an opening greeting call handler which plays the typical "Thank you for calling.. please hit 4 for the company directory or 0 to leave a general message".. though--when you hit 0 it cycles back to the Opening Greeting handler. If I change the operator's greeting to not be the opening greeting, then *every time* someone calls in they get the operator's greeting, *not* the Opening Greeting.<br><br>What did I do wrong guys? :(<br><br>Thanks in advance!<br>Glenn<br><br>---<br>Glenn E. Sieb, System Administrator<br>Lumeta Corp. mailto:email@example.com<br>+1 732 357-3514 (V) <br>+1 732 564-0731 (Fax)
I'm kinda confused about your explanation here... I have no idea wha tyou mean by 'if I change the operator's greeting to not be the openeing greeting...'. How did you get the operator's greeting to be the openeing greeting in the first place? What, exactly, did you configure the operator's mailbox to do? When someone hits 0 what do you want to happen?
Call Handler: Opening Greeting (Welcome to Lumeta, for a company directory... etc... please hit 0 to leave a general message)
hitting 0 would give us "Sorry the Operator is not available" and recycle back to the Opening Greeting again.
I created a mailbox for our operator/receptionist, we recorded a message ("The receptionist is not able to take your call at this time, please leave a message...) and since we set that up, it seems we can *only* have *either* the Opening Greeting play *OR* the operator's greeting.
We also have a bunch of call handlers for our 3 reception lines that *should* go to the Opening Greeting upon no answer--same situation as above...
What we want is everyone to hear our Opening Greeting, and have the option to hit "0" to get to the general reception voicebox....
--- Glenn E. Sieb, System Administrator Lumeta Corp. mailto:firstname.lastname@example.org +1 732 357-3514 (V) +1 732 564-0731 (Fax)
I'm still a little foggy on the terminology you're using here. I still have no idea what the sentence "since we set that up, it seems we can *only* have *either* the Opening Greeting play *OR* the operator's greeting." means. You call into the system and you stuck at either the opening greeting or the operator handler and you have no ability to try another mailbox or get to the alpha directory or check messages or what?
The 0 key is mapped to go to the operator call handler throughout the system for every call handler and mail user created. Unless you over road that by mapping the one key for "0" off the opening greeting to go somewhere else, when someone hits 0, that's where they're going. The message you're getting is from that handler (i.e. the "The operator is not available to take your call now...") and by default it's setup to then take a message and leave it for the subscriber or Distribution list setup as the recipient for the operator call handler.
Have you fiddled with the Operator call handler to try and have it do something other than leave a message after the standard greeting? Do you have it configured to do a supervised or release transfer to an extension? by default it's not setup to try any kind of transfer, it just takes a message which is left for the Example Administrator mailbox. It wouldn't cycle back to the opening greeting without taking a message unless you've change the default configuration in some way. From the sounds of it this is where the problem is.
If you just want messages from this box to go to the receptionist, the easiest thing to do is set that user up as the recipient for the operator mailbox. Make sure the after greeting action for the standard greeting is "take message". This person will get all the messages left for the operator mailbox and will get the added benefit of being able to distinguish messages left for that box from message left directly for them.
If you want the 0 key off the opening greeting to go somewhere besides the operator's mailbox, you need to map the 0 key in the User Input section of the opening greeting call handler to go to a different call handler or mail user object. From the sounds of it, however, you just want to direct messages left for the operator call handler to the appropriate subscriber.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...