I just installed Unity2.46 for customer.I heard the opening greeting: "Welcome to unity, if you know the extension please dial now, or press 4 go into company directory, sorry no operator available now, please answer the following question ... ". I checked Unity document, the last part of this greting seems is interview handler greeting. How can I take it off, and why I get this. Because I logged into unity server and went into greeeting of opening greeting handler, on the recorded bar I played greeting , I heard a different greeting. But I think the greeting I heard from here should be the same as the former one which I heard when I dialed into unity. <br><br>
What you're hearing there is the opening greeting then handing the call off to the operator box and you're hearing the operator call handler greeting after that.
by default the opening greeting is setup to play the its greating and, if the user doens't input anything, to handle the call over to the operator call handler during the day. After hours it will send the call to the example interview handler and "quiz" the user for information and take a message.
You probably haven't setup the operator call handler to transfer anywhere yet so it plays the "no operator is available..." greeting and then takes a message.
You can change the after greeting actions for the opening greeting to send calls where you want or repeat the opening greeting or whatever...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...